Once an issue has been created it is ready for assignment or manipulation. You can perform the following functions on issues in the database:
Almost all attributes of an issue are editable from the view issue screen. You can alter most attribues, if you have the proper permission level, view user associations, add url links, create dependencies, add attachments, and view the issue history.
Dependencies
You can alter or add dependencies as necessary. As when creating an issue, you must define the dependency type. Dependencies can be blocking, non-blocking or duplicating. For more information on dependencies see Dependencies.
The administrator may have defined several types of user attributes that allow users to easily track the issues they are responsible for or in which they have an interest. You can also use user attributes to search for specfic issues.
All user association tasks are performed on the Assign screen. To access this screen either use the Edit list button on the view issue page or search for a group of issues and use the Assign button. On the Assign screen you will see a list of users currently associated with the issue, their email adress and the type of association and a User section which allows you to add users to the issue. You can filter the list of users using the filter form. You can search for users by full name or email address.
associating a user: Once you have narrowed the list of users to select from you can select an association type for the drop down box next to the users name. Use the check box to add multiple users at the same time. Once you have selected your users and set their association type use the Associate selected users with issue button.
removing an associated user: select the user or users you would like to remove from the issue and click the Remove selected button.
altering the association type: If you need to change the type of association use the association drop down box next to the name of the user. Each association available for that user will be listed in that box. Select the desired association and click the Update selected button.
User attributes can also be used in a search criteria.If you do not see a specific user on the user list contact your administrator and make sure that they have been added to the user attribute.
You may need to track a similar issue in multiple areas. Rather than entering the same issue twice, in different areas, you can copy or move an issue to another module or another issue type within the same module. To use the Copy/move functionality, you must have permission to create in the original module. issues in the destination module. You will be presented with an attribute mapping functionality to reconcile any attributes that have values in the source issue but do not exist in the destination module or issue type. Selecting the checkbox next to the attribute will copy or move the attribute into a comment.